PostNet box # 017, Private Bag X 80
Bergvliet, Western Cape, 7864
BY ACCESSING AND USING THIS WEBSITE, THE USER CONSENTS TO THE PROCESSING OF THEIR PERSONAL
INFORMATION BY KNOWHOW (“ KNOWHOW”) ON THE BASIS SET OUT IN THIS
PRIVACY NOTICE. IF THE USER DOES NOT CONSENT, THE USER MUST IMMEDIATELY STOP ACCESSING
AND/OR USING THIS WEBSITE AND OUR SERVICES.
1.1 KnowHow collects, uses and, in some circumstances, shares the personal information of Users in and
through this website and during the provision of services to you.
1.2 KnowHow respects the rights of Users whose personal information is collected and used by it, including
their right to protection against the unlawful collection, retention, sharing and use of such personal
activities of KnowHow and the manner in which their rights are protected.
which will remain valid for as long as one has an active account with or is using the services of
KnowHow, including the browsing of this website. Users will not be notified separately on each occasion
that KnowHow processes the same personal information in the same way over the period.
and/or pursuant to any changes to its information processing activities or privacy practices. Such
amendments will be published on the website and will become operable from the date of such
Republic of South Africa.
between KnowHow and Users.
- DEFINITIONS AND INTERPRETATION
2.1.1 “application” means a the KnowHow mobile device or web based application;
2.1.2 ‘’consent’’ means any voluntary, specific and informed expression of will in terms of which
permission is given by or on behalf of a User for the processing of their personal information;
2.1.3 ‘‘direct marketing’’ means to approach a data subject, either in person or by mail or
electronic communication, for the direct or indirect purpose of promoting or offering to
supply any goods or services to the data subject;
2.1.4 ‘’information officer’’ means the person assigned within our organisation to ensure data
collected and processed is in compliance with POPIA and GDPR laws;
2.1.5 ‘‘operator’’ means an outside third party who processes personal information for or on behalf
of KnowHow in terms of a contract or mandate;
2.1.6 ‘’personal information’’ means any information linked to a User or information that can
identify a User, including but not limited to:
18.104.22.168 information relating to a User’s gender, nationality, ethnic or social origin age,
22.214.171.124 a User’s e-mail address, physical address, telephone number, location
information or online identifier;
126.96.36.199 a User’s financial information including banking details and invoice information;
188.8.131.52 a User’s personal opinions, views or preferences;
184.108.40.206 correspondence sent by a User which is of a private or confidential nature; and
220.127.116.11 the User’s name if it appears with other personal information relating to that
User, or if the disclosure of their name on its own would reveal further personal
information about that User;
2.1.7 ‘’POPI’’ means the Protection of Personal Information Act of 2013, including any regulations
or codes of conduct promulgated under it;
2.1.8 ‘’PAIA’’ means the Promotion of Access to Information Act 2 of 2000;
2.1.9 ‘’process or processing’’ means, in relation to personal information, any operation or activity
or any set of operations, whether or not by automatic means, including:
18.104.22.168 the collection, receipt, recording, organisation, collation, storage, updating or
modification, retrieval, alteration, consultation or use of that information;
22.214.171.124 dissemination by means of transmission, distribution or making available in any
other form; or
126.96.36.199 merging, linking, as well as restriction, degradation, erasure or destruction of
2.1.10 ‘’User’’ means a visitor or user of this website, or any of the content or services associated
with this website or the application; and
2.1.11 ‘’the website’’ means the website or any part thereof which is accessible from www..
2.2.1 the singular includes the plural and vice versa;
2.2.2 any one gender includes the other genders, as the case may be;
2.2.3 an act, regulation or other law is to the version of that law in force at the effective date of this
Policy and includes any amendment or re-enactment made to that law after the effective
date of this Policy.
2.3 When calculating any number 1of days for the purposes of this Policy, the first day must be excluded
and the last day of the relevant interval included, unless the last day is not a business day, then the last
day will be the next succeeding business day.
2.4 The word “include” means “include without limitation”. Use of the word ‘’include’’ or ‘’in particular’’ is
for illustration or emphasis only and where followed by specific examples must not be interpreted as
limiting the meaning of the general wording preceding it.
2.5 A requirement that any Policy, request, demand or other communication made in terms of this Privacy
Policy must be in writing will be met if it is in the form of a data message as defined in the Electronic
Communications and Transactions Act, No. 25 of 2002, and is accessible in a manner usable for
subsequent reference, provided that this policy may not be amended as such.
- RESPONSIBLE PARTY
3.1 KnowHow will be the party who will be collecting and processing a User’s personal information and as
such is designated as the ‘’responsible party’’ for the purposes of this Policy.
3.2 KnowHow‘s contact details are as follows:
3.3 KnowHow may instruct third party operators from time to time to undertake certain processing
activities relating to the User’s personal information.
- WHAT PERSONAL INFORMATION IS COLLECTED
4.1 KnowHow may collect the following personal information from the User:
4.1.1 Initials, first name, surname;
4.1.2 Email address;
4.1.3 Other information your company administrator requires to fulfill their training needs
4.2 The supply of personal information by the User to KnowHow is voluntary and not mandatory. However,
if the User refuses to supply any personal information, certain consequences may naturally flow from
such a refusal, such as preventing KnowHow from concluding or performing any contract with the User,
or preventing KnowHow from complying with one or more of its obligations in law.
4.3 There is no applicable law which directly requires or authorises KnowHow to collect a User’s personal
- PURPOSE/S FOR COLLECTION AND PROCESSING OF PERSONAL INFORMATION
5.1 KnowHow shall only collect a User’s personal information for a specific, explicitly defined and lawful
purpose relating to a function or activity of KnowHow‘s business.
5.2 Such purposes may include the following:
5.2.1 to enter into a contract with a User;
5.2.2 to perform any obligations under a contract with a User;
5.2.3 to comply with a legal obligation;
5.2.4 to protect a legitimate interest of a User (unless the User has specifically objected in writing
to all or some of the processing activities on reasonable grounds);
5.2.5 to pursue its own legitimate interests or the legitimate interests of a third party who it is
sharing the information with (unless the User has specifically objected in writing to all or
some of the processing activities on reasonable grounds);
5.2.6 to process personal information for direct marketing purposes (only if the User has opted in
to receiving any direct marketing material);
5.2.7 to present content to the User in the most effective way for them and their viewing device
5.2.8 to customise and display content including, but not limited to products, articles, listings and
advertisement to the User in a way that KnowHow feels may interest the User or be most
beneficial to them;
5.2.9 to send content including, but not limited to products, articles, listings and advertisement
content to the User via email or other electronic media, where the User has consented to be
contacted by KnowHow with such content;
5.2.10 to enable the User to voluntarily participate in interactive features on the website or
5.2.11 to notify the User about changes to the website or application.
5.3 If KnowHow intends to process a User’s personal information for any other purpose not listed in clause
5.2 or which is otherwise not automatically permitted by law, it shall ensure that it obtains the User’s
written consent to do so.
5.4 KnowHow will not sell a User’s personal information to any third party without the prior written
consent of the User.
- COLLECTION DIRECTLY FROM USER
6.1 KnowHow shall, as far as possible, always collect personal information about a User directly from the
User, except in the following circumstances:
6.1.1 Where personal information is collected from a public record, or from another source if the
information has already been made public by the User;
6.1.2 where the User has given their written consent to KnowHow to collect their information
from another source;
6.1.3 where the collection of a User’s personal information from another source will not prejudice
any of the User’s legitimate interests;
6.1.4 where the collection of personal information from another source is necessary to maintain
KnowHow’ legitimate interests or those of any third party it intends sharing the information
6.1.5 where the collection of personal information directly from the User would prejudice the
purpose for the collection;
6.1.6 where the collection of personal information directly from the User is not reasonably
practicable in the circumstances.
6.2 If KnowHow collects personal information from a source other than the User, it shall record in writing
the details of that source, including the full names and contact details of that source where applicable.
6.3 The User hereby consents to KnowHow requesting and obtaining credit information pertaining to the
User from any reputable credit reporting agency or institution for the purpose of concluding any
transaction for the sale of goods or services to the User on this website.
6.4 Personal information may be collected from or supplied by the User in any of the following ways:
6.4.1 during the process of registering as a member or checking out as a guest on this website or
6.4.2 provided by the User as part of their profile pages on the website or the application;
6.4.3 when subscribing to a service, entering into a competition or promotion, or participating in a
survey offered on this website or the application;
6.4.4 when posting a comment, review, reply or recommendation on this website or the
6.4.5 when requesting further services or information from KnowHow;
6.4.6 when contacting KnowHow to report a problem with the website or the application or for
any other reason;
6.4.7 when completing any forms on the website or the application.
6.5 The User may visit the website without providing any personal information. However, the website’s
servers may still collect technical information regarding the use of the website, which is aggregated for
analytical purposes, technical maintenance and for improving the content offered on the website. Such
information may include details of the User’s visit, information about the User’s computer, including IP
(Internet Protocol) address, operating system and browser type, the User’s location, and usage
information. An individual User will not be identified from or by this information and KnowHow is
entitled to copy, distribute or otherwise use such information without limitation.
7.1 “Cookies” are small text files transferred by a webserver to a User’s hard drive and thereafter stored on
their computer. The types of information a Cookie collects includes a User’s username, the date and
time of their visits to the website, their browsing history and preferences.
7.2.1 distinguish one User from another on the website;
7.2.2 remember the User’s last session when they return to the website;
7.2.3 estimate the website’s audience size and usage patterns;
7.2.4 store information about the User’s preferences, which allows KnowHow to customize the
website and content according to the Users individual preferences; and
7.2.5 speed up searches on the website.
7.3 The provisions of this clause are only applicable to Cookies used by KnowHow. In some instances,
or access Cookies used by third party service providers and takes no responsibility therefor.
browser, whether they are logged in as a member, or simply casually visiting the website. However,
- GENERAL CONDITIONS FOR PROCESSING PERSONAL INFORMATION
8.1 KnowHow shall comply with all laws, contracts or regulations when it processes a User’s personal
8.2 KnowHow shall not act unreasonably when processing a User’s personal information. This means that it
will collect and process a User’s personal information in a way that the User can reasonably expect and
in a way that is fair.
8.3 KnowHow shall respect the User’s right to privacy at all times. If there is another way in which it can
achieve the same goal without posing any risk of harm to the privacy rights of the User, then it will
choose that option.
8.4 Similarly, if KnowHow needs to process personal information but there are less privacy-invasive
methods of collecting, using and sharing that information, then it will use those methods.
8.5 KnowHow shall ensure that the personal information that is collected and processed is and remains
relevant to the identified purpose/s for such processing, and that such information is and remains
adequate, but not excessive, for achieving the identified purpose/s.
8.6 If there are any alternative ways to achieve the identified purpose/s without processing personal
information, KnowHow shall not process that personal information.
8.7 KnowHow shall ensure that the processing activities it chooses to apply are proportionate to achieving
the identified purpose/s and that no less privacy invasive measures are available to achieve the same
8.8 KnowHow shall ensure that, regardless of the stated purpose/s for processing personal information, the
rights and interests of Users will not be unnecessarily prejudiced or infringed, unless it cannot be
avoided, and then in such cases, it shall ensure that its own rights and/or interests justify such prejudice
or infringement taking place.
8.9 Once KnowHow has achieved the purpose for the collection of the User’s personal information, it will
destroy or delete such information, unless the User has directed otherwise in writing, or KnowHow is
required by law to retain the information for a longer period of time.
8.10 If KnowHow no longer needs to process personal information to achieve the purpose originally
specified, it will stop using that information.
- DISCLOSURE AND SHARING OF PERSONAL INFORMATION
9.1 KnowHow may, in the course of providing any content or services on this website, or for the purposes
of concluding or performing any sale or other transaction with a User, share certain personal
information with third party operators who perform certain processing activities on behalf of
9.2 The information shared and the categories of third party operators with whom it is shared will always be
notified to you prior to being shared.
9.3 KnowHow may also share aggregated information about Users of this website and their usage patterns.
KnowHow may also use such aggregated information to help advertisers target specific audiences. Such
aggregated information will be de-identified and the User’s personal information will not be disclosed.
9.4 Other than as stated in clause 9.1 and 9.3, KnowHow shall not share a User’s personal information with
any third parties unless it has the User’s express consent to do so.
- USER’S RIGHTS IN RELATION TO THE PROCESSING OF THEIR PERSONAL INFORMATION
10.1 Users shall have the following rights in relation to the processing of their personal information:
10.1.1 to access and correct any personal information held by KnowHow about them;
10.1.2 to object to the processing of their information; and
10.1.3 to lodge a complaint with the Information Regulator.
10.2 Users may make a request in terms of clause 10.1.1 by following the process for making such a request
as set out in KnowHow’s PAIA manual.
- FURTHER PROCESSING
11.1 KnowHow shall not process a User’s personal information for any purpose not previously specified
except in the following circumstances:
11.1.1 where the User has consented to such further processing;
11.1.2 where the further processing is necessary for the exercise of any contractual rights or the
fulfillment of any obligations between KnowHow and the User;
11.1.3 where the further processing activities are linked to or compatible with the original purpose;
11.1.4 where the further processing is necessary for the prevention, detection, investigation,
prosecution and punishment of an offence;
11.1.5 where the further processing is necessary to enforce any law;
11.1.6 where the further processing is necessary for the conduct of legal proceedings in any court or
tribunal that have commenced or are reasonably contemplated;
11.1.7 where the further processing is necessary to prevent or mitigate a serious and imminent
threat to the life or health of the User or another individual;
11.1.8 where the further processing is necessary for historical, statistical or research purposes.
11.2 KnowHow shall ensure that if it intends processing personal information for other purposes not
previously specified, it shall notify the User of such further purposes and the possible consequences of
the intended further processing for the User.
- ACCURACY, CORRECTNESS AND COMPLETENESS OF PERSONAL INFORMATION
12.1 KnowHow shall take reasonably practicable steps to ensure that the personal information kept by it
about Users is complete, accurate, not misleading and is updated when necessary.
12.2 However, if a User is aware of any personal information in KnowHow’s custody that is incorrect,
inaccurate or which needs to be updated, the User must make a written request to KnowHow’s
information officer at email@example.com update or correct the relevant information.
12.3 If a User has contested the accuracy of any personal information being used by KnowHow, it shall
immediately stop using that information until its accuracy has been verified.
12.4 KnowHow reserves its right to only adhere to a request from a User in terms of clause 12.2 if the
correction or updating of that information will result in the personal information being correct and
12.5 Where personal information that has been shared by KnowHow with a third party is subsequently
updated or corrected, KnowHow shall ensure that all third parties, with whom that information was
shared, receives the updated and/or corrected version of the information as soon as it has been
updated and/or corrected.
- SECURITY SAFEGUARDS
13.1 KnowHow is committed to protecting the personal information in its custody against any loss of,
damage to or unauthorised destruction of that information, and to prevent any unauthorised parties
from accessing that information.
13.2 KnowHow takes steps to continually identify and document any risks to the personal information it has
in its possession or under its control and that appropriate security safeguards are in place against those
13.3 KnowHow shall ensure that in any contracts entered into with third party operators who process
personal information on KnowHow’ behalf, include the following obligations:
13.3.1 the operator shall not process any personal information without KnowHow’ knowledge and
13.3.2 the operator shall treat all personal information given to it as confidential and shall not
disclose it to any unauthorised third parties;
13.3.3 the operator shall establish and maintain adequate security measures which are the same or
offer similar protection over the personal information as that employed by KnowHow;
13.3.4 the operator shall notify KnowHow immediately where there are reasonable grounds to
believe that any personal information has been leaked to or accessed by any unauthorised
13.3.5 if the operator is situated in another country, it must comply with the data protection laws in
that country and be able to provide verification that it is so compliant;
13.3.6 if an operator is legally obliged to disclose any personal information processed by them on
KnowHow’ behalf to other parties, it must notify KnowHow beforehand to enable KnowHow
and/or individual Users to protect their rights if necessary.
13.4 Users must maintain the secrecy of any passwords used to gain access to this website and should
change such passwords regularly.
13.5 KnowHow shall ensure that all personal information on its systems is properly backed-up and that
back-up copies are stored separately from the live files.
- NOTIFICATION OF BREACH OF SECURITY
14.1 If personal information about a User is inadvertently leaked or KnowHow’ security has been unlawfully
breached by any unauthorised party, KnowHow shall immediately identify the relevant Users who may
be affected by the security breach, and shall contact them at their last known email address or contact
details or by the quickest means possible.
14.2 KnowHow shall provide sufficient information to the User to allow him or her to take the necessary
protective measures against the potential consequences of the compromise, or shall advise Users of the
steps to be taken by them and the possible consequences that may ensue from the breach for them.
- DECISIONS BASED ON PERSONAL INFORMATION PROCESSED
15.1 If KnowHow is required to make a decision about a User using any personal information that has been
obtained, it shall ensure that a record of such information and the decision made is kept for a
reasonable period of time to give the User an opportunity to request access to that record.
15.2 KnowHow shall allow a User a reasonable opportunity to make representations before any decision is
made solely on the basis of the personal information processed, if that decision will affect the legal
position of the User, or will otherwise adversely affect them in some manner or form.
15.3 KnowHow shall always ensure that the underlying logic behind any decision made pursuant to the
automated processing of personal information is sound and that this underlying logic can be
communicated to the User to enable them to make representations.
15.4 If KnowHow has made a decisions based on incorrect personal information, it shall immediately revisit
that decision as soon as it receive Policy or becomes aware of the error or inaccuracy of that
- LINKED THIRD PARTY WEBSITES
16.1 This website may contain links or references to other websites, including those of advertisers (“third
party websites“) which are not under KnowHow’ control.
responsible for the information processing practices and/or privacy policies of those third party
websites, or the cookies that those websites may use.
- DIRECT MARKETING
17.1 The User hereby consents to the processing of their personal information for the purpose of direct
marketing by means of electronic communications including automatic calling machines, facsimile
machines, SMS’s or electronic mail.
17.2 KnowHow will only send electronic communications to the User for the purpose of marketing similar
products or services offered by KnowHow, with the User’s consent.
17.3 The User may object, free of charge, and without unnecessary formality, to the use of their details
either when the information was first collected from them or when each subsequent electronic
communication is sent to them by KnowHow.
17.4 The User can opt out of receiving further marketing communications by un-checking certain boxes on
the forms used on the website to collect their personal information, or by contacting KnowHow at
- CHILDREN’S PERSONAL INFORMATION
KnowHow shall not process any personal information relating to a person under the age of 18 years
unless it has obtained consent from that person’s parent or legal guardian. If this website is being
accessed by the parent or guardian of a child under the age of 18 years, and personal information
pertaining to that child is being provided by the parent or guardian, then they hereby expressly consent
- CROSS BORDER TRANSFERS OF PERSONAL INFORMATION
19.1 KnowHow may transfer personal information to another country in the following circumstances:
19.1.1 the transfer is necessary for the performance of a contract that KnowHow has with the User;
19.1.2 the transfer is necessary for the conclusion or performance of a contract with a third party
which is for the benefit of or in the interest of the User;
19.1.3 the transfer is otherwise for the benefit of the User; or
19.1.4 the User has consented to the transfer of their information.
19.2 If KnowHow is required to transfer personal information from South Africa to a third party in a foreign
country, it shall ensure that the third party is subject to a law, binding code of conduct or contract which
effectively upholds principles for the reasonable processing of personal information which are
substantially similar to the data protection offered in the Republic of South Africa.
- RETENTION OF INFORMATION
20.1 KnowHow will keep a record of any personal information collected for no longer than is necessary to
achieve the specific purpose for which it collected such information in the first place unless:
20.1.1 It is required by law to keep a record of such information for a longer period of time; or
20.1.2 It needs to keep a record of such information for another lawful purpose; or
20.1.3 It has a contractual obligation to keep a record of such information; or
20.1.4 The User has consented to their information being kept for a longer period.
20.2 KnowHow may, if it has de-identified personal information, kept such information for historical,
statistical or research purposes. KnowHow shall ensure that appropriate safeguards are in place to
prevent those records from being used for any other purposes, or against the information being
- RETURNING, DESTROYING OR DELETING PERSONAL INFORMATION
21.1 Where KnowHow is no longer authorised to retain a record of any personal information, it shall either:
21.1.1 ensure that the information is permanently destroyed or deleted as soon as reasonably
21.1.2 return the information to the User or transfer it to a third party, if requested by the User in
writing to do so.
22.1 The User hereby consents to the processing of their personal information in terms of the provisions of
22.2 The User acknowledges and agrees that such consent has been given voluntarily after the User has read
22.2.1 the types of personal information to be processed;
22.2.2 the specific processing activities to be undertaken;
22.2.3 the specific purpose/s for such processing; and
22.2.4 the possible consequences for the User that may arise from such processing.
22.3 Should a User wish to withdraw any consent previously given by the User, they must notify KnowHow’
information officer in writing.
- LODGING AN OBJECTION
23.1 A User may, on reasonable grounds, object to the processing of their personal information at any time
after that processing has started.
23.2 If a User wishes to object to the processing of their personal information, they must send written Policy
of their objection to KnowHow’ information officer, together with their reasons for doing so.
- CHOICE OF LAW
25.1 KnowHow reserves the right to change, update, add, remove and/or amend any of the provisions of
become effective from the date of their publication on this website.
updates, additions, removals or amendments.
25.3 The User’s continued use of this website following any changes, updates, additions, removals or
For more information on your rights to privacy over your information, or the information processing activities
of KnowHow, please do not hesitate to contact us directly on firstname.lastname@example.org.
Date of last update: 29 August 2022