Privacy Policy



KnowHow Systems
PostNet box # 017, Private Bag X 80
Bergvliet, Western Cape, 7864
South Africa


    1.1 KnowHow collects, uses and, in some circumstances, shares the personal information of Users in and
    through this website and during the provision of services to you.
    1.2 KnowHow respects the rights of Users whose personal information is collected and used by it, including
    their right to protection against the unlawful collection, retention, sharing and use of such personal
    1.3 The purpose of this Privacy Policy is to provide Users with information about the information processing
    activities of KnowHow and the manner in which their rights are protected.
    1.4 This Privacy Policy shall serve as a blanket notification to Users about KnowHow’s processing activities
    which will remain valid for as long as one has an active account with or is using the services of
    KnowHow, including the browsing of this website. Users will not be notified separately on each occasion
    that KnowHow processes the same personal information in the same way over the period.
    1.5 KnowHow may amend the provisions of this Privacy Policy to comply with any changes in the law,
    and/or pursuant to any changes to its information processing activities or privacy practices. Such
    amendments will be published on the website and will become operable from the date of such
    1.6 This privacy policy, and the interpretation and enforcement thereof, will be governed by the laws of the
    Republic of South Africa.
    1.7 The provisions of this Privacy Policy must, as far as possible, be incorporated into the agreement
    between KnowHow and Users.
    2.1 In this Privacy Policy, the following words bear the following meanings:
    2.1.1 “application” means a the KnowHow mobile device or web based application;
    2.1.2 ‘’consent’’ means any voluntary, specific and informed expression of will in terms of which
    permission is given by or on behalf of a User for the processing of their personal information;
    2.1.3 ‘‘direct marketing’’ means to approach a data subject, either in person or by mail or
    electronic communication, for the direct or indirect purpose of promoting or offering to
    supply any goods or services to the data subject;
    2.1.4 ‘’information officer’’ means the person assigned within our organisation to ensure data
    collected and processed is in compliance with POPIA and GDPR laws;
    2.1.5 ‘‘operator’’ means an outside third party who processes personal information for or on behalf
    of KnowHow in terms of a contract or mandate;
    2.1.6 ‘’personal information’’ means any information linked to a User or information that can
    identify a User, including but not limited to: information relating to a User’s gender, nationality, ethnic or social origin age,
    language; a User’s e-mail address, physical address, telephone number, location
    information or online identifier; a User’s financial information including banking details and invoice information; a User’s personal opinions, views or preferences; correspondence sent by a User which is of a private or confidential nature; and the User’s name if it appears with other personal information relating to that
    User, or if the disclosure of their name on its own would reveal further personal
    information about that User;
    2.1.7 ‘’POPI’’ means the Protection of Personal Information Act of 2013, including any regulations
    or codes of conduct promulgated under it;
    2.1.8 ‘’PAIA’’ means the Promotion of Access to Information Act 2 of 2000;
    2.1.9 ‘’process or processing’’ means, in relation to personal information, any operation or activity
    or any set of operations, whether or not by automatic means, including: the collection, receipt, recording, organisation, collation, storage, updating or
    modification, retrieval, alteration, consultation or use of that information; dissemination by means of transmission, distribution or making available in any
    other form; or merging, linking, as well as restriction, degradation, erasure or destruction of
    that information;
    2.1.10 ‘’User’’ means a visitor or user of this website, or any of the content or services associated
    with this website or the application; and
    2.1.11 ‘’the website’’ means the website or any part thereof which is accessible from www..
    2.2 Any reference in this Privacy Policy to:
    2.2.1 the singular includes the plural and vice versa;
    2.2.2 any one gender includes the other genders, as the case may be;
    2.2.3 an act, regulation or other law is to the version of that law in force at the effective date of this
    Policy and includes any amendment or re-enactment made to that law after the effective
    date of this Policy.
    2.3 When calculating any number 1of days for the purposes of this Policy, the first day must be excluded
    and the last day of the relevant interval included, unless the last day is not a business day, then the last
    day will be the next succeeding business day.
    2.4 The word “include” means “include without limitation”. Use of the word ‘’include’’ or ‘’in particular’’ is
    for illustration or emphasis only and where followed by specific examples must not be interpreted as
    limiting the meaning of the general wording preceding it.
    2.5 A requirement that any Policy, request, demand or other communication made in terms of this Privacy
    Policy must be in writing will be met if it is in the form of a data message as defined in the Electronic
    Communications and Transactions Act, No. 25 of 2002, and is accessible in a manner usable for
    subsequent reference, provided that this policy may not be amended as such.
    3.1 KnowHow will be the party who will be collecting and processing a User’s personal information and as
    such is designated as the ‘’responsible party’’ for the purposes of this Policy.
    3.2 KnowHow‘s contact details are as follows:
    3.3 KnowHow may instruct third party operators from time to time to undertake certain processing
    activities relating to the User’s personal information.
    4.1 KnowHow may collect the following personal information from the User:
    4.1.1 Initials, first name, surname;
    4.1.2 Email address;
    4.1.3 Other information your company administrator requires to fulfill their training needs
    4.2 The supply of personal information by the User to KnowHow is voluntary and not mandatory. However,
    if the User refuses to supply any personal information, certain consequences may naturally flow from
    such a refusal, such as preventing KnowHow from concluding or performing any contract with the User,
    or preventing KnowHow from complying with one or more of its obligations in law.
    4.3 There is no applicable law which directly requires or authorises KnowHow to collect a User’s personal
    5.1 KnowHow shall only collect a User’s personal information for a specific, explicitly defined and lawful
    purpose relating to a function or activity of KnowHow‘s business.
    5.2 Such purposes may include the following:
    5.2.1 to enter into a contract with a User;
    5.2.2 to perform any obligations under a contract with a User;
    5.2.3 to comply with a legal obligation;
    5.2.4 to protect a legitimate interest of a User (unless the User has specifically objected in writing
    to all or some of the processing activities on reasonable grounds);
    5.2.5 to pursue its own legitimate interests or the legitimate interests of a third party who it is
    sharing the information with (unless the User has specifically objected in writing to all or
    some of the processing activities on reasonable grounds);
    5.2.6 to process personal information for direct marketing purposes (only if the User has opted in
    to receiving any direct marketing material);
    5.2.7 to present content to the User in the most effective way for them and their viewing device
    and browser;
    5.2.8 to customise and display content including, but not limited to products, articles, listings and
    advertisement to the User in a way that KnowHow feels may interest the User or be most
    beneficial to them;
    5.2.9 to send content including, but not limited to products, articles, listings and advertisement
    content to the User via email or other electronic media, where the User has consented to be
    contacted by KnowHow with such content;
    5.2.10 to enable the User to voluntarily participate in interactive features on the website or
    5.2.11 to notify the User about changes to the website or application.
    5.3 If KnowHow intends to process a User’s personal information for any other purpose not listed in clause
    5.2 or which is otherwise not automatically permitted by law, it shall ensure that it obtains the User’s
    written consent to do so.
    5.4 KnowHow will not sell a User’s personal information to any third party without the prior written
    consent of the User.
    6.1 KnowHow shall, as far as possible, always collect personal information about a User directly from the
    User, except in the following circumstances:
    6.1.1 Where personal information is collected from a public record, or from another source if the
    information has already been made public by the User;
    6.1.2 where the User has given their written consent to KnowHow to collect their information
    from another source;
    6.1.3 where the collection of a User’s personal information from another source will not prejudice
    any of the User’s legitimate interests;
    6.1.4 where the collection of personal information from another source is necessary to maintain
    KnowHow’ legitimate interests or those of any third party it intends sharing the information
    6.1.5 where the collection of personal information directly from the User would prejudice the
    purpose for the collection;
    6.1.6 where the collection of personal information directly from the User is not reasonably
    practicable in the circumstances.
    6.2 If KnowHow collects personal information from a source other than the User, it shall record in writing
    the details of that source, including the full names and contact details of that source where applicable.
    6.3 The User hereby consents to KnowHow requesting and obtaining credit information pertaining to the
    User from any reputable credit reporting agency or institution for the purpose of concluding any
    transaction for the sale of goods or services to the User on this website.
    6.4 Personal information may be collected from or supplied by the User in any of the following ways:
    6.4.1 during the process of registering as a member or checking out as a guest on this website or
    the application;
    6.4.2 provided by the User as part of their profile pages on the website or the application;
    6.4.3 when subscribing to a service, entering into a competition or promotion, or participating in a
    survey offered on this website or the application;
    6.4.4 when posting a comment, review, reply or recommendation on this website or the
    6.4.5 when requesting further services or information from KnowHow;
    6.4.6 when contacting KnowHow to report a problem with the website or the application or for
    any other reason;
    6.4.7 when completing any forms on the website or the application.
    6.5 The User may visit the website without providing any personal information. However, the website’s
    servers may still collect technical information regarding the use of the website, which is aggregated for
    analytical purposes, technical maintenance and for improving the content offered on the website. Such
    information may include details of the User’s visit, information about the User’s computer, including IP
    (Internet Protocol) address, operating system and browser type, the User’s location, and usage
    information. An individual User will not be identified from or by this information and KnowHow is
    entitled to copy, distribute or otherwise use such information without limitation.
    7.1 “Cookies” are small text files transferred by a webserver to a User’s hard drive and thereafter stored on
    their computer. The types of information a Cookie collects includes a User’s username, the date and
    time of their visits to the website, their browsing history and preferences.
    7.2 KnowHow may use Cookies on this website to:
    7.2.1 distinguish one User from another on the website;
    7.2.2 remember the User’s last session when they return to the website;
    7.2.3 estimate the website’s audience size and usage patterns;
    7.2.4 store information about the User’s preferences, which allows KnowHow to customize the
    website and content according to the Users individual preferences; and
    7.2.5 speed up searches on the website.
    7.3 The provisions of this clause are only applicable to Cookies used by KnowHow. In some instances,
    third-party service providers may use Cookies on the website. KnowHow cannot and does not control
    or access Cookies used by third party service providers and takes no responsibility therefor.
    7.4 The User has the right and ability to either accept or decline the use of Cookies on their computer’s web
    browser, whether they are logged in as a member, or simply casually visiting the website. However,
    declining the use of Cookies may limit a User’s access to certain features on the website.
    8.1 KnowHow shall comply with all laws, contracts or regulations when it processes a User’s personal
    8.2 KnowHow shall not act unreasonably when processing a User’s personal information. This means that it
    will collect and process a User’s personal information in a way that the User can reasonably expect and
    in a way that is fair.
    8.3 KnowHow shall respect the User’s right to privacy at all times. If there is another way in which it can
    achieve the same goal without posing any risk of harm to the privacy rights of the User, then it will
    choose that option.
    8.4 Similarly, if KnowHow needs to process personal information but there are less privacy-invasive
    methods of collecting, using and sharing that information, then it will use those methods.
    8.5 KnowHow shall ensure that the personal information that is collected and processed is and remains
    relevant to the identified purpose/s for such processing, and that such information is and remains
    adequate, but not excessive, for achieving the identified purpose/s.
    8.6 If there are any alternative ways to achieve the identified purpose/s without processing personal
    information, KnowHow shall not process that personal information.
    8.7 KnowHow shall ensure that the processing activities it chooses to apply are proportionate to achieving
    the identified purpose/s and that no less privacy invasive measures are available to achieve the same
    8.8 KnowHow shall ensure that, regardless of the stated purpose/s for processing personal information, the
    rights and interests of Users will not be unnecessarily prejudiced or infringed, unless it cannot be
    avoided, and then in such cases, it shall ensure that its own rights and/or interests justify such prejudice
    or infringement taking place.
    8.9 Once KnowHow has achieved the purpose for the collection of the User’s personal information, it will
    destroy or delete such information, unless the User has directed otherwise in writing, or KnowHow is
    required by law to retain the information for a longer period of time.
    8.10 If KnowHow no longer needs to process personal information to achieve the purpose originally
    specified, it will stop using that information.
    9.1 KnowHow may, in the course of providing any content or services on this website, or for the purposes
    of concluding or performing any sale or other transaction with a User, share certain personal
    information with third party operators who perform certain processing activities on behalf of
    9.2 The information shared and the categories of third party operators with whom it is shared will always be
    notified to you prior to being shared.
    9.3 KnowHow may also share aggregated information about Users of this website and their usage patterns.
    KnowHow may also use such aggregated information to help advertisers target specific audiences. Such
    aggregated information will be de-identified and the User’s personal information will not be disclosed.
    9.4 Other than as stated in clause 9.1 and 9.3, KnowHow shall not share a User’s personal information with
    any third parties unless it has the User’s express consent to do so.
    10.1 Users shall have the following rights in relation to the processing of their personal information:
    10.1.1 to access and correct any personal information held by KnowHow about them;
    10.1.2 to object to the processing of their information; and
    10.1.3 to lodge a complaint with the Information Regulator.
    10.2 Users may make a request in terms of clause 10.1.1 by following the process for making such a request
    as set out in KnowHow’s PAIA manual.
    11.1 KnowHow shall not process a User’s personal information for any purpose not previously specified
    except in the following circumstances:
    11.1.1 where the User has consented to such further processing;
    11.1.2 where the further processing is necessary for the exercise of any contractual rights or the
    fulfillment of any obligations between KnowHow and the User;
    11.1.3 where the further processing activities are linked to or compatible with the original purpose;
    11.1.4 where the further processing is necessary for the prevention, detection, investigation,
    prosecution and punishment of an offence;
    11.1.5 where the further processing is necessary to enforce any law;
    11.1.6 where the further processing is necessary for the conduct of legal proceedings in any court or
    tribunal that have commenced or are reasonably contemplated;
    11.1.7 where the further processing is necessary to prevent or mitigate a serious and imminent
    threat to the life or health of the User or another individual;
    11.1.8 where the further processing is necessary for historical, statistical or research purposes.
    11.2 KnowHow shall ensure that if it intends processing personal information for other purposes not
    previously specified, it shall notify the User of such further purposes and the possible consequences of
    the intended further processing for the User.
    12.1 KnowHow shall take reasonably practicable steps to ensure that the personal information kept by it
    about Users is complete, accurate, not misleading and is updated when necessary.
    12.2 However, if a User is aware of any personal information in KnowHow’s custody that is incorrect,
    inaccurate or which needs to be updated, the User must make a written request to KnowHow’s
    information officer at update or correct the relevant information.
    12.3 If a User has contested the accuracy of any personal information being used by KnowHow, it shall
    immediately stop using that information until its accuracy has been verified.
    12.4 KnowHow reserves its right to only adhere to a request from a User in terms of clause 12.2 if the
    correction or updating of that information will result in the personal information being correct and
    12.5 Where personal information that has been shared by KnowHow with a third party is subsequently
    updated or corrected, KnowHow shall ensure that all third parties, with whom that information was
    shared, receives the updated and/or corrected version of the information as soon as it has been
    updated and/or corrected.
    13.1 KnowHow is committed to protecting the personal information in its custody against any loss of,
    damage to or unauthorised destruction of that information, and to prevent any unauthorised parties
    from accessing that information.
    13.2 KnowHow takes steps to continually identify and document any risks to the personal information it has
    in its possession or under its control and that appropriate security safeguards are in place against those
    13.3 KnowHow shall ensure that in any contracts entered into with third party operators who process
    personal information on KnowHow’ behalf, include the following obligations:
    13.3.1 the operator shall not process any personal information without KnowHow’ knowledge and
    13.3.2 the operator shall treat all personal information given to it as confidential and shall not
    disclose it to any unauthorised third parties;
    13.3.3 the operator shall establish and maintain adequate security measures which are the same or
    offer similar protection over the personal information as that employed by KnowHow;
    13.3.4 the operator shall notify KnowHow immediately where there are reasonable grounds to
    believe that any personal information has been leaked to or accessed by any unauthorised
    13.3.5 if the operator is situated in another country, it must comply with the data protection laws in
    that country and be able to provide verification that it is so compliant;
    13.3.6 if an operator is legally obliged to disclose any personal information processed by them on
    KnowHow’ behalf to other parties, it must notify KnowHow beforehand to enable KnowHow
    and/or individual Users to protect their rights if necessary.
    13.4 Users must maintain the secrecy of any passwords used to gain access to this website and should
    change such passwords regularly.
    13.5 KnowHow shall ensure that all personal information on its systems is properly backed-up and that
    back-up copies are stored separately from the live files.
    14.1 If personal information about a User is inadvertently leaked or KnowHow’ security has been unlawfully
    breached by any unauthorised party, KnowHow shall immediately identify the relevant Users who may
    be affected by the security breach, and shall contact them at their last known email address or contact
    details or by the quickest means possible.
    14.2 KnowHow shall provide sufficient information to the User to allow him or her to take the necessary
    protective measures against the potential consequences of the compromise, or shall advise Users of the
    steps to be taken by them and the possible consequences that may ensue from the breach for them.
    15.1 If KnowHow is required to make a decision about a User using any personal information that has been
    obtained, it shall ensure that a record of such information and the decision made is kept for a
    reasonable period of time to give the User an opportunity to request access to that record.
    15.2 KnowHow shall allow a User a reasonable opportunity to make representations before any decision is
    made solely on the basis of the personal information processed, if that decision will affect the legal
    position of the User, or will otherwise adversely affect them in some manner or form.
    15.3 KnowHow shall always ensure that the underlying logic behind any decision made pursuant to the
    automated processing of personal information is sound and that this underlying logic can be
    communicated to the User to enable them to make representations.
    15.4 If KnowHow has made a decisions based on incorrect personal information, it shall immediately revisit
    that decision as soon as it receive Policy or becomes aware of the error or inaccuracy of that
    16.1 This website may contain links or references to other websites, including those of advertisers (“third
    party websites“) which are not under KnowHow’ control.
    16.2 The provisions of this Privacy Policy are not applicable to third party websites and KnowHow shall not
    responsible for the information processing practices and/or privacy policies of those third party
    websites, or the cookies that those websites may use.
    17.1 The User hereby consents to the processing of their personal information for the purpose of direct
    marketing by means of electronic communications including automatic calling machines, facsimile
    machines, SMS’s or electronic mail.
    17.2 KnowHow will only send electronic communications to the User for the purpose of marketing similar
    products or services offered by KnowHow, with the User’s consent.
    17.3 The User may object, free of charge, and without unnecessary formality, to the use of their details
    either when the information was first collected from them or when each subsequent electronic
    communication is sent to them by KnowHow.
    17.4 The User can opt out of receiving further marketing communications by un-checking certain boxes on
    the forms used on the website to collect their personal information, or by contacting KnowHow at
    KnowHow shall not process any personal information relating to a person under the age of 18 years
    unless it has obtained consent from that person’s parent or legal guardian. If this website is being
    accessed by the parent or guardian of a child under the age of 18 years, and personal information
    pertaining to that child is being provided by the parent or guardian, then they hereby expressly consent
    to KnowHow processing such information according to the further provisions of this Privacy Policy.
    19.1 KnowHow may transfer personal information to another country in the following circumstances:
    19.1.1 the transfer is necessary for the performance of a contract that KnowHow has with the User;
    19.1.2 the transfer is necessary for the conclusion or performance of a contract with a third party
    which is for the benefit of or in the interest of the User;
    19.1.3 the transfer is otherwise for the benefit of the User; or
    19.1.4 the User has consented to the transfer of their information.
    19.2 If KnowHow is required to transfer personal information from South Africa to a third party in a foreign
    country, it shall ensure that the third party is subject to a law, binding code of conduct or contract which
    effectively upholds principles for the reasonable processing of personal information which are
    substantially similar to the data protection offered in the Republic of South Africa.
    20.1 KnowHow will keep a record of any personal information collected for no longer than is necessary to
    achieve the specific purpose for which it collected such information in the first place unless:
    20.1.1 It is required by law to keep a record of such information for a longer period of time; or
    20.1.2 It needs to keep a record of such information for another lawful purpose; or
    20.1.3 It has a contractual obligation to keep a record of such information; or
    20.1.4 The User has consented to their information being kept for a longer period.
    20.2 KnowHow may, if it has de-identified personal information, kept such information for historical,
    statistical or research purposes. KnowHow shall ensure that appropriate safeguards are in place to
    prevent those records from being used for any other purposes, or against the information being
    21.1 Where KnowHow is no longer authorised to retain a record of any personal information, it shall either:
    21.1.1 ensure that the information is permanently destroyed or deleted as soon as reasonably
    practicable; or
    21.1.2 return the information to the User or transfer it to a third party, if requested by the User in
    writing to do so.
    22.1 The User hereby consents to the processing of their personal information in terms of the provisions of
    this Privacy Policy.
    22.2 The User acknowledges and agrees that such consent has been given voluntarily after the User has read
    and understood the provisions of this Privacy Policy, in particular, regarding the following:
    22.2.1 the types of personal information to be processed;
    22.2.2 the specific processing activities to be undertaken;
    22.2.3 the specific purpose/s for such processing; and
    22.2.4 the possible consequences for the User that may arise from such processing.
    22.3 Should a User wish to withdraw any consent previously given by the User, they must notify KnowHow’
    information officer in writing.
    23.1 A User may, on reasonable grounds, object to the processing of their personal information at any time
    after that processing has started.
    23.2 If a User wishes to object to the processing of their personal information, they must send written Policy
    of their objection to KnowHow’ information officer, together with their reasons for doing so.
    This Privacy Policy shall be governed and interpreted in accordance with the laws of the Republic of
    South Africa.
    25.1 KnowHow reserves the right to change, update, add, remove and/or amend any of the provisions of
    this Privacy Policy from time to time. Such changes, updates, additions, removals or amendments will
    become effective from the date of their publication on this website.
    25.2 It is the User’s obligation to periodically check the provisions of this Privacy Policy for any such changes,
    updates, additions, removals or amendments.
    25.3 The User’s continued use of this website following any changes, updates, additions, removals or
    amendments to this Privacy Policy will be considered Policy of the User’s acceptance to abide by and be
    bound by this Privacy Policy, as amended.
    For more information on your rights to privacy over your information, or the information processing activities
    of KnowHow, please do not hesitate to contact us directly on

    Date of last update: 29 August 2022